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首页> 外文期刊>The Journal of Strategic Information Systems >Designing A Core It Artefact For Knowledge Management Systems Using Participatory Action Research In A Government And A Non-government Organisation
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Designing A Core It Artefact For Knowledge Management Systems Using Participatory Action Research In A Government And A Non-government Organisation

机译：使用政府和非政府组织的参与式行动研究设计知识管理系统的核心人工制品

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摘要

There is a growing interest in the application of information technologies (IT) for Knowledge Management (KM) in the public sector; there is, however, a dearth of research on the design and development of effective, integrated Knowledge Management Systems (KMS). Consequently, public sector organisations and private sector enterprises are offered little in the way of guidance in designing KMS from the bewildering range of information technologies said to capture, store, retrieve, transfer and apply knowledge. Action research, with its emphasis on praxis and on the importance of'situated, practical theory,' is an ideal vehicle for deepening the IS field's understanding of the design of IT-enabled Knowledge Management Systems for use in Government and Non-Government Organisations. This paper reports on the outcomes of two related participatory action research studies involving a University R&D team, practitioners from the United Nations Population Fund (UNFPA), and a Government Department. The first of these studies focused on the design and development, using UNFPA practitioners' practical theory, of a desktop-based IT artefact for knowledge sharing. The second action research study extends and applies the lessons learned from the first to develop an enterprise-wide core IT artefact for the Government Department's Knowledge Management System. This paper contributes to both research and practice by: (1) offering a conceptual schema based on practical theory to inform the design and development of a core IT artefact for KMS and (2) describing the functions and features of a typical core IT artefact. The study also differentiates between core and non-core IT artefacts for knowledge sharing in organisations.
机译：在公共部门中，越来越多的人将信息技术（IT）应用于知识管理（KM）。但是，对于有效，集成的知识管理系统（KMS）的设计和开发尚缺乏研究。因此，公共部门组织和私营部门企业在从令人迷惑的信息技术范围（据说可以捕获，存储，检索，转移和应用知识）中设计KMS时，几乎无法获得指导。行动研究的重点是实践和“实际情况”的重要性，是加深IS领域对政府和非政府组织使用的IT支持的知识管理系统设计的理解的理想工具。本文报告了两项相关的参与性行动研究的结果，这些研究涉及大学研发团队，联合国人口基金（人口基金）的从业人员和政府部门。这些研究中的第一项研究集中于利用人口基金从业人员的实践理论，设计和开发基于桌面的IT人工制品以进行知识共享。第二项行动研究研究扩展并应用了从第一项行动中学到的经验教训，为政府部门的知识管理系统开发了企业范围的核心IT产品。本文通过以下方式为研究和实践做出了贡献：（1）提供基于实践理论的概念图式，以为KMS的核心IT工件的设计和开发提供信息；（2）描述典型核心IT工件的功能和特征。这项研究还区分了组织中知识共享的核心和非核心IT工件。

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