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Collective mindfulness in post-implementation IS adaptation processes

机译：实施IS适应过程中的集体意识

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The organizational consequences of implementing information systems (IS) in organizations have primarily been studied during the implementation or early post-implementation phase. We argue for the need to study the continuous organizational adaptation of evolving IS because of the challenges such processes pose for users, as well as the organizational capabilities they demand. We report from a qualitative study in a hospital setting in which a scanning project was initiated two years after the initial implementation of an Electronic Health Record system. The project was initially conceived to be minor, but led to thorough redesign of work processes and routines. We give a detailed account of the challenges encountered and the actions taken as part of the users' sensemaking in this project. By describing how the making, giving, demanding, specification, and breaking of sense were carried out, we identify the way in which the organizational capability we call "collective mindfulness" was achieved. Being aware of how to practically achieve collective mindfulness, managers may be able to better facilitate mindful handling of post implementation IS adaptation processes. (C) 2016 Elsevier Ltd. All rights reserved.
机译：在组织实施过程中或早期实施后阶段，主要研究了在组织中实施信息系统（IS）的组织后果。我们认为有必要研究不断发展的IS的持续组织适应性，因为这种过程给用户带来了挑战，以及他们要求的组织能力。我们从医院环境中的一项定性研究报告，该研究在最初实施电子病历系统两年后启动了一项扫描项目。该项目最初被认为是次要的，但是导致了工作流程和例程的彻底重新设计。在此项目中，我们详细介绍了所遇到的挑战和采取的行动，这些行动是用户感知的一部分。通过描述理性的形成，给予，要求，规范和破坏，我们确定了称为“集体正念”的组织能力的实现方式。意识到如何实际实现集体正念，管理人员可能能够更好地促进对后实施IS适应过程的正念处理。 （C）2016 Elsevier Ltd.保留所有权利。

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