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Artifacts that organize: Delegation in the distributed organization

机译:组织的工件:分布式组织中的委派

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摘要

A great deal of research on geographically distributed organizing focuses on communication among members; however, in the face of increasingly large, complex and interdependent infrastructure, scholars must also examine instances of technology-supported coordination that function by replacing rather than enhancing human communication among organizational members. Central to this are complex processes of delegation - in which organizational work and agency are passed back and forth across the shifting line between "social" and "technical" elements. Building on work in the sociology of science, this paper extends the concept of delegation and applies it to thorny questions around the work of sustaining organization over time. We explore two examples from the Open Science Grid (OSG), an initiative that distributes computational resources to geographically dispersed and otherwise loosely coordinated research teams. Our first case is one of successful delegation, as automated access to resources is extended to a new group of distributed scientists. We then turn our attention to a case where the process of delegation breaks down, revealing the usually invisible work needed to sustain "seamless" integration. As these cases show, delegation is complex, fragile, and central to the nature of contemporary organizing. Specifically, delegation: 1) reconfigures the organization of work; 2) transforms how outcomes are accomplished; 3) redistributes responsibility for organizational decision-making; and 4) shifts the visibility and invisibility of both actors and their work.
机译:关于地理分布组织的大量研究都集中在成员之间的交流上。但是,面对日益庞大,复杂和相互依存的基础架构,学者们还必须研究由技术支持的协调实例,这些实例通过替换而不是增强组织成员之间的人际交流来发挥作用。这样做的核心是复杂的委派过程-组织工作和代理在“社会”和“技术”要素之间的转移线上来回传递。本文以科学社会学的工作为基础,扩展了委托的概念,并将其应用于围绕长期维持组织工作的棘手问题。我们从开放科学网格(OSG)探索了两个例子,该倡议将计算资源分配给地理上分散且松散协调的研究团队。我们的第一个案例是成功的委派之一,因为对资源的自动访问已扩展到一组新的分布式科学家。然后,我们将注意力转移到授权过程中断的情况下,揭示出维持“无缝”整合所需的通常不可见的工作。如这些案例所示,授权是复杂,脆弱的,并且是当代组织本质的核心。具体来说,授权:1)重新配置工作的组织; 2)改变成果的实现方式; 3)重新分配组织决策的责任; 4)改变演员及其作品的可见性和隐蔽性。

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  • 来源
    《Information and organization》 |2013年第1期|1-14|共14页
  • 作者单位

    Communication,Culture and Technology(CCT)Program, Georgetown University,USA;

    Department of Information Science,Cornell University, USA;

    School of Information, University of California Berkeley, USA;

    School of Information, University of Michigan, USA;

    School of Information, University of Michigan, USA;

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