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Platform labor: on the gendered and racialized exploitation of low-income service work in the 'on-demand' economy

机译:平台劳动:关于“按需”经济中按性别和种族划分的低收入服务工作的利用

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How does one value something one cannot and often does not want to see? How do contemporary digital platforms and their infrastructures of connectivity, evaluation, and surveillance affect this relationship between value and visibility, when it is mediated through the problem of labor as at once a commodity and a lived experience? And how can these infrastructures be mobilized in projects that aim to build different kinds of platforms - the kinds that support the revaluation low-income service work? This essay addresses these questions by examining the gendered, racialized, and classed distribution of opportunities and vulnerabilities associated with digitally mediated service work, or what I call platform labor. The argument will unfold in four parts. First, I briefly situate the 'on-demand' economy within the context of neoliberal socio-economic reforms that have, over the past four decades, shaped our present circumstances. Second, I argue that labor platforms should be understood as new players in the temporary staffing industry, whose devices and practices exacerbate the already precarious conditions of contingent workers in today's low-income service economy. They do so by (1) bolstering the immunity of platform intermediaries and clients, (2) by expanding managerial control over workers, and (3) by orchestrating a pervasive sense of fungibility and superfluity with respect to this workforce. Third, after a short overview of the gendered and racialized history of service work, I analyze how this history extends into the networked present of our platform economy. Finally, I address the potential of ethnography, on the one hand, and platform cooperativism, on the other, to critically empower low-income service workers operating through platforms.
机译:一个人如何珍惜一个人们常常不愿看到的东西?当数字化平台通过劳动力问题既作为一种商品又是一种生活经验而被调和时,当代数字平台及其连接性,评估和监视的基础架构如何影响这种价值与可见性之间的关系?以及如何在旨在构建各种平台(支持重估低收入服务工作的平台)的项目中动员这些基础架构?本文通过检查与数字媒体服务工作或我称为平台工作相关的机会和漏洞的性别,种族和分类分布来解决这些问题。争论将分为四个部分。首先,我在新自由主义社会经济改革的背景下简要介绍了“按需”经济,在过去的四十年中,这种改革塑造了我们目前的状况。其次,我认为劳动力平台应该被理解为临时人员编制行业的新参与者,其设备和做法加剧了当今低收入服务经济中特遣队工人本已不稳定的状况。他们这样做的目的是(1)增强平台中介机构和客户的免疫力;(2)通过扩大对工人的管理控制;(3)通过针对这种劳动力编排普遍的可替代性和多余感。第三,在简短回顾了服务工作的性别和种族历史之后,我分析了该历史如何扩展到我们平台经济的网络化现状中。最后,我一方面探讨民族志学的潜力,另一方面探讨平台合作主义的潜力,以批判性地授权通过平台运营的低收入服务工作者。

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