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Digital inclusion and social inclusion: a tale of two cities

机译：数字包容与社会包容：两个城市的故事

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This paper presents results of a recent research project that focuses on the influence of mobile technologies on social exclusion. It investigates the impact of two distinct approaches by local government to providing access to local support and services. Aug City advocated a bottom-up infrastructure-based model with non-state involvement after the technology was embedded. Conversely, Mobile City used a centrally planned model where the state acted as service custodians through teams of visiting officers and a mobile office. A case study approach was utilized focusing on two urban area of the UK, that adopted contrasting initiatives for implementing mobile information and communication technologies (MICT) to provide access to local government support and services. Activity Theory was used to provide a theoretical and analytical framework. A range of pre-existing information needs and barriers were revealed, but in some cases the technology itself presented a barrier. Issues with literacy, technology skills and in some cases the socioemotional condition of some of the socially excluded combined with the complexity of their information needs fundamentally undermines the direct access model for this section of the community. There are implications for social policy and practice. It is important to understand and address existing information needs and barriers (such as literacy and IT literacy, and social-emotional issues), ahead of new MICT initiatives to ensure the fullest chance of success and benefit for targeted communities and individuals.
机译：本文介绍了最近一项研究项目的结果，该项目专注于移动技术对社会排斥的影响。它调查了地方政府提供本地支持和服务的两种不同方法的影响。在技​​术被嵌入之后，Aug City提倡一种自下而上的，基于基础架构的模型，该模型具有非政府参与。相反，移动城市使用中央计划的模型，该州通过访问官团队和移动办公室充当服务托管人。案例研究方法以英国的两个市区为重点，采用了对比鲜明的举措来实施移动信息和通信技术（MICT），以提供当地政府的支持和服务。活动理论被用来提供理论和分析框架。揭示了一系列先前存在的信息需求和障碍，但是在某些情况下，技术本身也存在障碍。识字，技术技能以及某些情况下某些社会排斥者的社会情感状况以及他们信息需求的复杂性问题从根本上破坏了社区这一部分的直接访问模式。这对社会政策和实践有影响。在采取新的MICT举措之前，了解并解决现有的信息需求和障碍（例如扫盲和IT扫盲以及社会情感问题）非常重要，以确保获得最大的成功机会并为目标社区和个人带来收益。

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