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Charities' use of Twitter: exploring social support for women living with and beyond breast cancer

机译:慈善机构对Twitter的使用:探索对罹患乳腺癌及其他癌症的妇女的社会支持

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Twitter is one social media platform that enables those experiencing breast cancer to access support from others. This study explores how cancer charities provide support to women living with and beyond breast cancer (LWBBC) through their Twitter feeds. Seven hundred and seventy-two tweets from seven purposively sampled cancer charities were used to explore Twitter posts made relating to social support. Two questions were posed: (1) what type of support is positioned by cancer charities on Twitter for women LWBBC and (2) what themes emerge from tweet content pertaining to support for women LWBBC? Using a peer-reviewed typology of social support' [Rui, J., Chen, Y., & Damiano, A.(2013). Health organizations providing and seeking social support: A twitter-based content analysis. Cyberpsychology, Behavior, And Social Networking, 16(9), 669-673. doi:10.1089/cyber.2012.0350], a deductive content analysis was utilised to identify informational, instrumental or emotional social support tweets (n=199). Over half (56%) of tweets offered informational support; 27% provided or sought instrumental support and 18% related to emotional support. Interestingly, 74.3% (n=573) of tweets were not related to providing or seeking social support. An inductive qualitative thematic analysis of the 199 tweets identified the focus (i.e., themes) of support. Three themes were identified: (1) raising awareness, (2) focusing on the future and (3) sharing stories. Cancer charities predominantly use Twitter to signpost women to informational resources and to seek instrumental support to meet charitable objectives. As the number of women LWBBC continues to increase, this study provides valuable insight into how charities represent themselves on Twitter in relation to the social support needs of women LWBBC.
机译:Twitter是一个社交媒体平台,使罹患乳腺癌的人可以从他人那里获得支持。这项研究探索了癌症慈善机构如何通过其Twitter提要为患有乳腺癌(LWBBC)及以上的女性提供支持。来自七个有目的抽样的癌症慈善机构的772条推文被用于探索有关社会支持的Twitter帖子。提出了两个问题:(1)癌症慈善机构在Twitter上为女性LWBBC提供了哪些类型的支持;(2)与女性LWBBC支持有关的推文内容中出现了哪些主题?使用社会支持的同行评审类型” [Rui,J.,Chen,Y.,&Damiano,A.(2013)。提供和寻求社会支持的卫生组织:基于Twitter的内容分析。网络心理学,行为和社交网络,16(9),669-673。 doi:10.1089 / cyber.2012.0350],利用演绎内容分析来识别信息性,工具性或情感性社会支持鸣叫(n = 199)。超过一半(56%)的推文提供了信息支持;提供或寻求帮助的人占27%,与情感支持有关的人占18%。有趣的是,74.3%(n = 573)的推文与提供或寻求社会支持无关。对199条推文的归纳定性主题分析确定了支持的重点(即主题)。确定了三个主题:(1)提高认识,(2)关注未来,以及(3)分享故事。癌症慈善机构主要使用Twitter向妇女提供信息资源的路标,并寻求实现慈善目标的工具性支持。随着女性LWBBC妇女人数的不断增加,这项研究为慈善机构如何在Twitter上代表女性LWBBC妇女的社会支持需求提供了宝贵的见解。

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