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Electronic government adoption in voluntary environments - a case study of Zimbabwe

机译：电子政务在自愿环境中通过 - 以津巴布韦为例

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Many governmental organisations across the world are progressively implementing electronic government systems to enhance their back-office operations and offer better and efficient services to citizens. Zimbabwe is not an exception to this e-government wave. Previous studies note that the acceptance and utilisation of e-government systems by citizens in Zimbabwe remains suboptimal, sluggish and problematic due to several factors. This study sought to establish the effect of seven predictor variables on citizens' behavioural intentions to use e-government systems in Zimbabwe. Drawing from the extended Technology Acceptance Model (TAM2), extended Unified Theory of Acceptance and Use of Technology (UTAUT2), Framework for National and Donor Action, and e-Government Trust model as theoretical underpinnings, this study proposed a conceptual framework to predict citizens' behavioural intentions on e-government. Survey data for testing the conceptual framework were collected from 247 respondents in Zimbabwe using structured questionnaires. Confirmatory factor analysis using IBM AMOS structural equation modelling method was conducted to establish the structural model fit of the proposed model. Findings of this study establish that eight of the hypothesised constructs explain 89% of the discrepancies of behavioural intention to demonstrate good predictive power of the proposed model in voluntary environments. Thus, level of education, facilitating conditions, e-government awareness, price value; privacy, security and trust; political self-efficacy and influence were all confirmed as salient predictors of e-government adoption. These findings provide invaluable insights and pointers to practitioners and policy-makers on e-government implementation and may guide further research on e-government adoption in voluntary environments.
机译：世界各地的许多政府组织正在逐步实施电子政府系统，以加强其后台行动，并为公民提供更好和更有效的服务。津巴布韦不是这个电子政务波浪的例外。以前的研究要求，由于几个因素，津巴布韦公民津巴布韦公民的电子政务系统的接受和利用仍然是次优，迟缓和有问题。本研究试图建立七个预测因子变量对公民行为意图的影响，以利用津巴布韦的电子政务制度。从扩展技术验收模型（TAM2），统一统一接受和使用理论（UTAUT2），国家和捐助者行动的框架，以及电子政务信托模式为理论内限，这项研究提出了预测公民的概念框架'对电子政务的行为意图。测试概念框架的调查数据由津巴布韦的247名受访者使用结构化问卷收集。使用IBM AMOS结构方程建模方法进行确认因子分析，建立了所提出的模型的结构模型拟合。本研究的调查结果确定了八个假设构建体解释了行为意图的89％，以展示众所周知的志愿环境中提出的模型的良好预测力。因此，教育程度，促进条件，电子政务意识，价格价值;隐私，安全和信任;政治自我效能和影响都被证实为电子政务通过的突出预测因素。这些调查结果向从业者和政策制定者提供了无价的见解和指向电子政务实施的政策制定者，并指导进一步研究自愿环境中的电子政务通过。

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