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Did that hurt? How to get at the impact of library services

机译：疼吗如何发挥图书馆服务的影响

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I am currently delivering the latest round of school library self-evaluation workshops based on our set of evaluation materials published by the Department for Education and Skills (England, the DfES) in 2004. As ever, the school librarian participants start to make progress when they recognize the need to focus on the impact of their services (as well as continuing to monitor service efficiency using traditional usage statistics). The key point made at all these workshops is that impact usually means the impact of services on pupils or teachers. Evidence of these sorts of impact can best be gleaned by asking people questions, or observing them, or inferring change by analysing the products of activities where people have been exposed to the service under review. Inevitably, this means that school librarians will have to resort to qualitative research methods to gauge their impact.
机译：我目前正在根据教育和技能部（英国，DfES）于2004年发布的一套评估材料，提供最新一轮的学校图书馆自我评估研讨会。与以往一样，当他们认识到需要关注其服务的影响（以及继续使用传统使用情况统计信息来监视服务效率）。所有这些研讨会的重点是，影响通常意味着服务对学生或教师的影响。最好通过询问人们的问题或观察问题，或者通过分析人们接触到正在接受审核的服务的活动的产品来推断变化，以收集此类影响的证据。不可避免地，这意味着学校图书馆员将不得不诉诸定性研究方法来评估其影响。

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