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Communicating and Coordinating: Occasions for Information Technology in Loosely Coupled Organizations

机译:沟通与协调:松散耦合的组织中的信息技术场合

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This article uses the theory of loose coupling to explain failure in the adoption of a technology that was supposed to improve collaboration across one organization's internal boundaries. The research details an interpretive case study of a single organization, MacGregor Crane, in which relatively autonomous individuals are connected only loosely in terms of their daily interactions. The company implemented Lotus Notes® in an attempt to increase collaboration. However, this effort failed because employees in various units, particularly engineering, were reluctant to share information across unit boundaries. In light of these findings, it is suggested that the successful implementation of a collaborative IT within a loosely coupled organization should involve the reconsideration of the organizational members' roles and functions.
机译:本文使用松散耦合理论来解释采用一种旨在改善跨组织内部边界的协作的技术的失败。该研究详细介绍了一个单一组织MacGregor Crane的解释性案例研究,其中相对自治的个人在日常互动方面仅能松散地联系在一起。该公司实施LotusNotes®的目的是加强协作。但是,这项工作失败了,因为各个部门(尤其是工程部门)的员工都不愿跨部门边界共享信息。根据这些发现,建议在松散耦合的组织内成功实施协作IT时应重新考虑组织成员的角色和职能。

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