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首页> 外文期刊>Information studies >EFFECT OF NETWORK RISK MANAGEMENT PROCESS ON SERVICE DELIVERY IN RWANDA'S INTERNET SERVICE PROVIDERS: A CASE STUDY OF BROADBAND SYSTEMS CORPORATION
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EFFECT OF NETWORK RISK MANAGEMENT PROCESS ON SERVICE DELIVERY IN RWANDA'S INTERNET SERVICE PROVIDERS: A CASE STUDY OF BROADBAND SYSTEMS CORPORATION

机译：网络风险管理过程对卢旺达互联网服务提供商中服务交付的影响：以宽带系统公司为例

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摘要

Internet Service Providers (ISPs) in Rwanda are engaged in the business of providing advanced Internet services based on broadband connectivity across Rwanda. Network risk management process is the process of identifying, assessing, and controlling risks arising from network operational factors and making decisions. The main objective of the study was to analyze the effect of network risk management process on service delivery using Broadband Systems Corporation Company as a case. For data collection, a questionnaire was administered to the 148 selected respondents, 13 of whom were BSC Staff and 135 of them BSC Customers. Sampling methodology was based on stratified random sampling of each stratum by using a table of random numbers. Collected data was analyzed using tables and multiple regression analysis. Findings indicated that 92.31% of the staff assessed effectively network risk monitoring, in addition 84.62% of the staff indicated that they put in place the mechanism for network risk mitigation. However, majority of BSC customers (83.71%) were satisfied with services provided by BSC. Multiple regression analysis was used to estimate the relationship between network risk management process and service delivery at BSC, thereby depicting a very strong, positive correlation between network risk management process and service delivery. Subsequently, recommendations for Rwanda ISPs with findings were suggested to enhance network risk mitigation.
机译：卢旺达的Internet服务提供商（ISP）从事基于整个卢旺达的宽带连接提供高级Internet服务的业务。网络风险管理过程是识别，评估和控制由网络运营因素引起的风险并做出决策的过程。该研究的主要目的是以宽带系统公司为例，分析网络风险管理过程对服务交付的影响。为了收集数据，对148个选定的受访者进行了问卷调查，其中13位是BSC员工，其中135位是BSC客户。抽样方法是通过使用随机数表对每个阶层进行分层随机抽样而得出的。使用表和多元回归分析分析收集的数据。调查结果表明，有92.31％的员工对网络风险监控进行了有效评估，此外，有84.62％的员工表示他们已经建立了缓解网络风险的机制。但是，大多数BSC客户（83.71％）对BSC提供的服务感到满意。多元回归分析用于估计BSC的网络风险管理过程与服务交付之间的关系，从而描绘出网络风险管理过程与服务交付之间非常紧密的正相关。随后，建议向卢旺达ISP提供发现建议，以增强减轻网络风险的能力。

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