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首页> 外文期刊>Information systems journal >Verbal and visual representations in task redesign: how different viewpoints enter into information systems design discussions
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Verbal and visual representations in task redesign: how different viewpoints enter into information systems design discussions

机译：任务重新设计中的语言和视觉表示：不同观点如何进入信息系统设计讨论

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摘要

We explore an important phase of information systems design (ISD), namely task redesign, and especially how different viewpoints enter into the discussions. We study how one particular visual representation, a process diagram, is interpreted and how alternative, even competing, representations are produced verbally. To tie the visual and verbal representations and the representational practices to wider social practices, we develop and use the Extended Three-dimensional Model of discourse. Visual representations emerged as focal in bringing in the different viewpoints and as reference points for discussions. Our model provided a focused and powerful means to unveil for the outside researchers how the planned changes in tasks and authority relationships instigated a social struggle. The IS designer was an outsider to the client organization and therefore considered only the information system, not the social system in which it was intended to operate. Other participants did not recognize this, therefore, seeing the designer as furthering managerial interests. Seeing task redesign in the social context of a client organization can help IS designers and researchers to understand what the users see naturally, that is, the ISD as a dynamic, enabling but socially constrained process where different viewpoints are represented.
机译：我们探讨了信息系统设计（ISD）的重要阶段，即任务重新设计，尤其是不同观点如何进入讨论。我们研究如何解释一种特定的视觉表示形式（流程图），以及如何以口头方式产生替代性甚至竞争性的表示形式。为了将视觉和言语表征以及表征实践与更广泛的社会实践联系起来，我们开发并使用了扩展的话语三维模型。视觉表达成为引入不同观点的焦点，并成为讨论的参考点。我们的模型提供了一种集中而有力的方法，向外部研究人员揭示计划中的任务和权限关系的变化如何引发了社会斗争。 IS设计师是客户组织的局外人，因此仅考虑信息系统，而不考虑其打算在其中运行的社会系统。因此，其他参与者没有意识到这一点，因此将设计师视为推动管理兴趣的人。在客户组织的社交环境中看到任务的重新设计可以帮助IS设计师和研究人员了解用户的自然看法，即ISD是一个动态，有利但受社会约束的过程，代表了不同的观点。

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