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Understanding Enterprise System Customization: An Exploration of Implementation Realities and the Key Influence Factors

机译：理解企业系统定制：实现现实和关键影响因素的探索

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摘要

From a strategic alignment standpoint, a clear link is desirable between strategic business goals and the specialization of business assets. The customization of an Enterprise System can be viewed as a specialization of an IT related business asset. Its customization should be driven by these strategic business goals. However, the implementation realities frequently tell a different story. Customizations are often not linked to strategic business goals and at times even run counter to these goals. Experiences have shown that these gaps can be costly and have severe business implications. Thus, it is important to understand how these discrepancies can occur, and subsequently, how to develop approaches to avoid unnecessary customizations. This qualitative study explores key influences on customizations in five major Enterprise System implementations. The analysis of the qualitative data collected in this study reveals key influence factors with their direct, as well as their indirect impacts on customization. The article further discusses how some of these influences can be leveraged by IT managers to guide customizations in a desirable direction.
机译：从战略调整的角度来看，战略业务目标与业务资产的专业化之间需要明确的联系。可以将企业系统的定制视为IT相关业务资产的专业化。这些策略业务目标应驱动其自定义。但是，实现现实经常会讲一个不同的故事。定制通常不与战略业务目标联系在一起，有时甚至与这些目标背道而驰。经验表明，这些差距可能代价高昂并且对业务产生严重影响。因此，重要的是要了解如何出现这些差异，以及随后如何开发避免不必要的自定义的方法。这项定性研究探讨了五种主要企业系统实施中对定制的关键影响。对本研究中收集的定性数据的分析揭示了关键影响因素，包括其直接影响以及对定制的间接影响。本文进一步讨论了IT经理如何利用这些影响中的一些来引导定制朝着理想的方向发展。

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