...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Information Systems Research >Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design
【24h】

Interdependencies in IT Infrastructure Services: Analyzing Service Processes for Optimal Incentive Design

机译：IT基础结构服务中的相互依赖性：分析服务流程以实现最佳激励设计

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Information technology (IT) infrastructure outsourcing arrangements involve multiple services and processes that are interdependent. The interdependencies pose significant challenges in designing appropriate incentives to influence a provider's effort-allocation decisions. By integrating process modeling fundamentals with multitask agency theory, we enumerate the base set of possible interrelationships among different IT service processes and derive corresponding optimal incentives. Our results demonstrate the impacts of risk profile, random noise, value-cost ratio, and process structure on optimal incentive rates. We find that the current practice of treating IT services as essentially independent is optimal only in limited settings where both the service provider and customer are risk neutral. Interestingly, incongruent performance measures require optimal incentive rates to respond in complex ways to the strength of coupling between services and the complementarity and substi-tutability of services. We also analyze more complex process scenarios using different combinations of the base set. The results demonstrate that, while the findings from the base set largely hold, the value-cost ratio of the services and the performance measure congruity can pose unique challenges in determining incentive rates.
机译：信息技术（IT）基础结构外包安排涉及多个相互依赖的服务和流程。在设计适当的激励措施以影响提供者的工作量分配决定时，相互依赖性构成了重大挑战。通过将流程建模基础知识与多任务代理理论相集成，我们列举了不同IT服务流程之间可能存在的相互关系的基础集，并得出了相应的最佳激励措施。我们的结果证明了风险状况，随机噪声，价值成本比和流程结构对最佳激励率的影响。我们发现，当前的将IT服务视为本质上独立的做法仅在服务提供者和客户都具有风险中立的有限设置中才是最佳选择。有趣的是，绩效考核不一致需要最优的激励率，才能以复杂的方式对服务之间的耦合强度以及服务的互补性和可替代性作出反应。我们还使用基础集的不同组合来分析更复杂的过程方案。结果表明，尽管基本设置的结果基本成立，但服务的价值成本比和绩效衡量标准的一致性可能对确定激励率构成独特的挑战。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号