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To couple or not to couple A case study of institutional legitimacy relating to SaaS applications in two universities

机译：对夫妻或不将案例研究在两个大学中有关SaaS应用的体制合法性

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Purpose The predominant narrative is that contemporary organisations, motivated by economic-rationalist aspirations, adopt cloud applications on the premise of achieving cost-savings and efficiency gains. However, how they actually adopt and rollover such new or emerging technologies may be influenced by acts, patterns and processes of institutional legitimacy. Therefore, the purpose of this paper is to explore the dynamics surrounding decisions on how specific cloud applications are adopted from the context of institutional theory, with a particular focus on the concepts of coupling and decoupling. Design/methodology/approach To examine this phenomenon, two qualitative case studies, using a reflexive research approach, of an Australian and a Swedish university have been undertaken, both of which adopted commercial cloud applications for e.g. e-mail, collaboration and storage (as examples of software as a service) at different points in time. One of the universities was known for its early adoption of cloud applications, but had decelerated further deployment of such services, while the other, despite its conservative reputation, has made rapid strides in this regard. Findings The findings of the dual case studies reveal that organisations, contrary to economic-rationalist claims, may or may not decide to adopt particular commercial cloud-based offerings for the support of core operations, on the basis of how they perceive their institutional legitimacy being affected by a complex network of influential actors, both internally and in the external spaces. Therefore, this paper offers an institutional theory-based discourse and rich illustrations on how the role of technology is played out in enhancing relationships between an organisation and such actors in terms of legitimacy focusing acts of coupling and decoupling. Originality/value In the analysis and findings the authors, in a novel way, illustrate how organisations strive for: institutional legitimacy through acts of coupling, and the revelations of consequential decoupling. The value is based on a rich case description, analysis and application of institutional theory.
机译：目的主要是叙述，当代组织受到经济理性的愿望，采用云应用程序在实现成本节约和效率收益的前提下采用云应用。但是，它们实际采用和翻转这些新的或新兴技术可能受到制度合法性的行为，模式和过程的影响。因此，本文的目的是探讨关于如何从机构理论的背景采用特定云应用的围绕的决策，特别关注耦合和去耦的概念。审查这种现象的设计/方法/方法，使用澳大利亚和瑞典大学的反身案例研究，其中两种定性研究方法都采用了这两种采用了例如商业云应用。在不同的时间点，电子邮件，协作和存储（作为服务的软件示例）。其中一所大学闻名于早期采用云应用，但在此类服务的进一步部署进一步部署，而另一个，尽管其保守声誉，但在这方面取得了快速进步。结果表明，双重案例研究的调查结果表明，与经济学家索赔相反，组织可能会或可能不会决定在他们如何认为其制度合法性存在的基础上，决定采取基于核心行动的特定商业云的提议受到在内部和外部空间内部和外部空间的复杂网络的影响。因此，本文提供了一个基于机构理论的话语和丰富的插图，了解如何在加强组织与这种行动者之间的关系方面，在合法性聚焦耦合和去耦的行为方面发挥作用。以小说方式分析和调查作者的原创性/价值，以一种新颖的方式说明了组织如何努力通过耦合行为和后果解耦的启示制度合法性。该价值基于丰富的案例描述，分析和应用制度理论。

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