I know what many of you may be thinking but that's not the theme of this article. A few years back, I was discussing knowledge management (KM) with a knowledge manager I knew. I explained how difficult it was, at a practical level, to separate knowledge from information. In any form of document, information and explicit knowledge are intertwined and it makes no useful sense to try to distinguish the two. She laughed, and said that they were aware of that in her organisation and they made no effort to make the distinction. In fact, they called the rich mix of information and knowledge simply 'stuff and the management of it, they called 'stuff management'! We both laughed at the play on words.
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