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NILDE: developing a new generation tool for document delivery in Italy

机译：NILDE：开发用于意大利文档交付的新一代工具

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Purpose - This paper presents the most recent progress and implementation of the Network Inter-Library Document Exchange (NILDE) systenva web based document delivery (DD) software for libraries and end-users. NILDE allows libraries to manage the entire workflow of DD activities, both borrowing and lending, through the provision of synthetic and analytical statistics, DD performance indicators such as "fill-rate" and "turn-around time", and support for secure electronic delivery. New technologies, referred to as Web 2.0, have been incorporated into NILDE, making it an even more user-oriented and friendly tool for document delivery and scholar work. Design/methodology/approach - The paper presents the key factors that have made NILDE a successful tool and a "de facto" standard for document delivery among Italian libraries: the policies, i.e. the rules the community has imposed on itself, and the processes, i.e. the procedures through which the libraries provide DD services using NILDE. Findings - The rise in NILDE users has allowed the building of a cooperative network to promote resource sharing based on a degree of standard quality of service and fair behaviour. It was found how, by adhering to these principles, libraries start up a virtuous cycle within the NILDE network, increasing its own value. Originality/value - The paper will be of interest to librarians wanting to start a successful cooperative network and all those with an interest in developments in resource sharing in Italy.
机译：目的-本文为图书馆和最终用户展示了网络图书馆间文档交换（NILDE）systenva基于Web的文档传递（DD）软件的最新进展和实现。 NILDE允许图书馆通过提供合成和分析统计数据，DD性能指标（例如“填充率”和“周转时间”）以及对安全电子交付的支持，来管理DD活动的整个工作流程，包括借阅和借阅。 。 NILDE中已经集成了称为Web 2.0的新技术，使其成为文档传递和学者工作的更加面向用户和友好的工具。设计/方法/方法-本文介绍了使NILDE成为成功的工具和在意大利图书馆之间传递文件的“事实上的”标准的关键因素：政策，即社区对其自身施加的规则以及流程，即库使用NILDE通过其提供DD服务的过程。调查结果-NILDE用户的增加允许建立合作网络，以基于一定程度的标准服务质量和公平行为来促进资源共享。人们发现，遵循这些原则，图书馆是如何在NILDE网络内启动一个良性循环的，从而增加其自身的价值。原创性/价值-想要建立一个成功的合作网络的图书馆员以及所有对意大利资源共享的发展感兴趣的图书馆员，都会对本文感兴趣。

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