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Towards Automated SLA Management for Service Delivery in SOA-based Environments

机译:在基于SOA的环境中实现自动SLA管理以实现服务交付

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摘要

The services landscape is changing with the growing adoption by businesses of the Service Oriented Architecture (SOA), the migration of business solutions to the cloud, and the proliferation of smartphones and Internet-enabled handheld devices to consume services. To meet their business goals, organizations increasingly demand services, which can satisfy their functional and non-functional requirements. Service Level Agreements (SLAs) are seen as the means to guarantee the continuity in service provisioning and required levels of service. In this paper, we propose a framework for service provisioning, which aims at providing support for automated SLA negotiation and management. The Service Broker component carries out SLA negotiation with selected service-providers on behalf of service-consumers. Multi-rounds of negotiations are very often required to reach an agreement. In each round, the negotiating parties bargain on multiple SLA parameters by trying to maximize their global utility functions. The monitoring infrastructure is in charge of observing SLA compliance monitoring using measurements obtained from independent third party monitoring services.
机译:随着企业日益采用面向服务的体系结构(SOA),业务解决方案向云的迁移以及智能手机和支持Internet的手持设备使用服务的普及,服务格局正在发生变化。为了实现其业务目标,组织越来越需要能够满足其功能和非功能需求的服务。服务水平协议(SLA)被视为保证服务供应和所需服务水平的连续性的手段。在本文中,我们提出了一种服务供应框架,该框架旨在为自动SLA协商和管理提供支持。 Service Broker组件代表服务使用者与选定的服务提供者进行SLA协商。通常需要多轮谈判才能达成协议。在每一轮中,谈判方都试图通过最大化其全球效用函数来讨价还价。监视基础结构负责使用从独立的第三方监视服务获得的度量来监视SLA遵从性监视。

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