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Main enablers and factors for successful implementation of lean in product-service systems

机译：产品服务系统中成功实施精益化的主要推动力和因素

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The aim of this paper is to present the main enablers and factors that are considered to be important for the successful implementation of lean practices in product-service systems (PSS). A combination of research methodology approaches have been used in this research. Starting from literature review to identify the critical success factors (CSFs) for lean implementation in both the manufacturing and non-manufacturing sectors. This was followed by interviewing the relevant key managers working in six UK manufacturing companies that successfully implement lean practices in the service offering process. Finally, results obtained were validated via workshops in the target companies. Five main enablers and 33 factors emerging from the main enablers are considered to be vital for the successful application of lean in PSS. The main enablers are management status, work process, customers' relationship, employees' status and finally, suppliers' relationship. Very little research has been conducted relating to the implementation of lean practices in PSS. This paper reports the first study that examines the factors determining the successful implementation of lean practices in PSS.
机译：本文的目的是介绍对产品服务系统（PSS）中成功实施精益实践至关重要的主要推动因素和因素。在本研究中使用了研究方法论方法的组合。从文献综述开始，确定在制造业和非制造业中精益实施的关键成功因素（CSF）。随后采访了在六家英国制造公司工作的相关主要经理，这些公司成功地在服务提供过程中实施了精益实践。最后，通过目标公司的研讨会对获得的结果进行了验证。五个主要促成因素和主要促成因素中的33个因素被认为对精益在PSS中的成功应用至关重要。主要推动因素是管理状态，工作流程，客户关系，员工状态，最后是供应商关系。关于PSS中实施精益实践的研究很少。本文报告了第一项研究，该研究考察了决定PSS中成功实施精益实践的因素。

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