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A practical framework for assessing business intelligence competencies of enterprise systems using fuzzy ANP approach

机译：一种使用模糊ANP方法评估企业系统商务智能能力的实用框架

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摘要

As traditional concept in management, decision support had a remarkable role in competitiveness or survival of organisations and following, as modern impression, nowadays business intelligence (BI) has various applications in achieving desirable decision supports. Consequently, assessing BI competencies of enterprise systems can enable decision support in firms. This paper presents a practical framework for assessing the business intelligence capabilities of enterprise systems based on a set of novel factors and utilising fuzzy analytic network process (FANP). Through this, the construct of BI competency is decomposed into three main competency parts including 'managerial', 'technical' and 'system enabler' sub-goals, five main factors and 26 criteria. Using this framework, the BI competency level of enterprise systems can be determined which can help the decision makers to select the enterprise system that best suits organisations' intelligence decision support needs. In order to validate the proposed model, it is applied to a real Iranian international offshore engineering and construction company in the oil industry to select and acquire ERP system. This research provides a complete frame (factors, criteria and procedures) for firms to assess their proposed software and systems in the field of BI competencies and functions.
机译：作为管理中的传统概念，决策支持在组织的竞争力或生存中起着显著作用，并且随着现代印象的发展，如今，商务智能（BI）在实现理想的决策支持方面具有多种应用。因此，评估企业系统的BI能力可以为企业提供决策支持。本文提出了一套实用的框架，用于基于一组新颖因素并利用模糊分析网络过程（FANP）评估企业系统的商务智能能力。通过这种方式，BI能力的结构被分解为三个主要能力部分，包括“管理”，“技术”和“系统推动力”子目标，五个主要因素和26条标准。使用此框架，可以确定企业系统的BI能力水平，这可以帮助决策者选择最适合组织的情报决策支持需求的企业系统。为了验证所提出的模型，将其应用于伊朗一家真正的国际石油工业海上工程和建筑公司，以选择和购买ERP系统。该研究为企业评估BI能力和功能领域的拟议软件和系统提供了完整的框架（因素，标准和程序）。

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