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首页> 外文期刊>International Journal of Business Process Integration and Management >A novel model for business process maturity assessment through combining maturity models with EFQM and ISO 9004:2009
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A novel model for business process maturity assessment through combining maturity models with EFQM and ISO 9004:2009

机译：通过将成熟度模型与EFQM和ISO 9004：2009结合使用的业务流程成熟度评估的新模型

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摘要

The importance of business process management is pointed out in extensive literature. As its realisation is less straightforward, maturity models have been developed to gradually assess and improve business processes. However, the proliferation of maturity models confuses organisations. They have no overview of existing models and their differences, which makes an informed choice difficult. This paper presents a novel framework for assessing process maturity. This framework compares maturity models with the process audit of Michael Hammer. In order to develop the process audit, EFQM and ISO 9004:2009 are suggested; thereafter, criteria are graded by RADAR. Practitioners may benefit from the proposed framework to plan and execute process-based transformations.
机译：广泛的文献指出了业务流程管理的重要性。由于其实现起来不太直接，因此已经开发了成熟度模型来逐步评估和改进业务流程。但是，成熟度模型的泛滥使组织感到困惑。他们没有现有模型及其差异的概述，因此很难做出明智的选择。本文提出了一种评估过程成熟度的新颖框架。该框架将成熟度模型与Michael Hammer的过程审核进行了比较。为了进行过程审核，建议使用EFQM和ISO 9004：2009。此后，标准由雷达分级。从业人员可能会从建议的框架中受益，以计划和执行基于过程的转换。

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