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首页> 外文期刊>International journal of construction education and research >An Exploration of Telephone and E-Mail Communications for Design-Related Construction Problems
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An Exploration of Telephone and E-Mail Communications for Design-Related Construction Problems

机译：对设计有关的施工问题的电话和电子邮件通信探索

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摘要

The architecture, engineering, and construction (AEC) industry is a fragmented one that relies on the collaboration of diverse stakeholders for the success of a project. Many times, stakeholders involved in the process are scattered in physical locations distant from the jobsite, making communication through media such as telephone and e-mail necessary, instead of face-to-face communication. Specific features of these communication media often affect how accurately information is conveyed from one party to another. This paper seeks to understand the benefits and challenges of telephone and e-mail communication and how they influence communications between site supervision and design personnel to help construction students and recent graduates to improve their communication and collaboration skills. Interviews with professionals were held and a quasi-experiment with students and professionals was performed as a two-phased, sequential study. Results indicate an alignment with Media Synchronidty Theory while also showing how the influence of the AEC industry-specific context, such as project-related record-keeping, influences the choice of media. From these results, a summary table and a set of guidelines for effective communication are presented to help students and young professionals become aware of media limitations so that they can effectively communicate in the AEC industry.
机译：建筑，工程和建筑（AEC）行业是一个缺乏各种利益相关者的分散的行业，以便为项目的成功进行各种利益相关者。许多次，参与该过程的利益相关者分散在距离工作站的物理位置，通过媒体进行沟通，如必要的电话和电子邮件，而不是面对面的通信。这些通信媒体的具体特征通常会影响如何从一方到另一方从一方传达的信息。本文旨在了解电话和电子邮件通信的益处和挑战以及它们如何影响现场监督和设计人员之间的沟通，以帮助建设学生和最近的毕业生以提高他们的沟通和协作技巧。举行了与专业人士的访谈，并作为两分阶段，顺序研究进行了与学生和专业人士的准实验。结果表明与媒体同步理论的对齐，同时还展示了AEC行业特定上下文的影响，例如项目相关的记录保存，影响媒体的选择。从这些结果来看，提出了一个摘要表和一套有效沟通指南，以帮助学生和年轻专业人员意识到媒体限制，以便他们可以在AEC行业中有效地沟通。

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