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首页> 外文期刊>International journal of digital library systems >WeChat Mobile Library Service in Chinese Academic Libraries: A Case Study of Shanghai University
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WeChat Mobile Library Service in Chinese Academic Libraries: A Case Study of Shanghai University

机译：中国学术图书馆的微信移动图书馆服务 - 以上海大学为例

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摘要

This paper introduces the WeChat mobile library service programme at Shanghai University Library and identifies problems and resolutions by reviewing the development process and experience and user feedback. A case study was conducted, and user feedback from a web survey was analysed to identify the programme's problems. Accordingly, recommendations and resolutions were developed. The author discovers that a WeChat account is crucial as an interaction platform between libraries and patrons, particularly on mobile devices. Patrons prefer to receive library services via WeChat rather than other channels. Their favourite features include online public access catalogue (OPAC), my library, and study facility availability. Libraries should conduct regular assessments to understand patrons' feedback or requests and make timely adjustments accordingly. The web survey and its data are novel in this area and provide a credible example to optimize WeChat library services.
机译：本文介绍了上海大学图书馆的微信移动图书馆服务计划，通过审查开发过程和经验和用户反馈来识别问题和解决问题。进行了一个案例研究，分析了网络调查的用户反馈，以确定程序的问题。因此，制定了建议和决议。作者发现微信账户是库和顾客之间的互动平台至关重要，特别是在移动设备上。顾客希望通过微信而不是其他渠道接收图书馆服务。他们最喜欢的功能包括在线公共访问目录（OPAC），我的图书馆和学习设施可用性。图书馆应定期评估，了解顾客的反馈或请求，并及时调整相应的调整。网络调查及其数据在该领域是新颖的，并提供可靠的示例来优化微信图书馆服务。

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