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首页> 外文期刊>International journal of disaster resilience in the built environment >Information volunteers' strategies in crisis communication: The case of Mt. Merapi eruption in Indonesia 2010
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Information volunteers' strategies in crisis communication: The case of Mt. Merapi eruption in Indonesia 2010

机译：信息志愿者在危机沟通中的策略：Mt。 2010年印度尼西亚默拉皮火山喷发

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Purpose - The purpose of this paper is to present a case study on the communication strategies used by the information volunteers of Jalin Merapi during the Mt. Merapi disaster in Indonesia 2010. Design/methodology/approach - In all, 18 information volunteers are interviewed to find out about their strategies in organising crisis communication, and follow-up interviews are conducted with several donors and media professionals to understand the wider context. The questions cover how the information is sourced, published and verified and the reasons behind their decisions. The concept of mediated suffering helps to analyse how their strategies construct with whom, with what subject and how the media users engage with the survivors. Findings - This study finds that information volunteers of Jalin Merapi focused on the overlooked survivors and issues of Mt. Merapi disaster based on their observation of the mainstream media's coverage of the previous disaster in 2006. The needs of the refugees, rather than the availability of donor's aid, were foregrounded to encourage the wider public to donate. And access to connect directly with the survivors was provided to enhance the efficacy of aid and to facilitate repeat donations. Research limitations/implications - Further empirical studies in other disaster contexts are called for to assess whether similar or different strategies are used in participatory crisis communication. Originality/value - This study presents a rare case of participatory crisis communication in a disaster. The perspective of the media audience helps situate the findings in the context of the wider media environment and in the context of collective action as often seen in response to disaster.
机译：目的-本文的目的是针对Jalin Merapi信息志愿者在山峰时期使用的交流策略进行案例研究。 2010年印度尼西亚Merapi灾难。设计/方法/方法-总共采访了18名信息志愿者，以了解他们在组织危机沟通中的策略，并与数位捐助者和媒体专业人员进行了后续采访，以了解更广泛的背景。问题涵盖了信息的来源，发布和验证方式以及决策依据。调解苦难的概念有助于分析他们的策略如何与谁，哪个主题以及媒体用户如何与幸存者互动。调查结果-这项研究发现，Jalin Merapi的信息志愿者专注于被忽视的幸存者和Mt. Mt.问题。默拉皮岛灾难基于对主流媒体2006年上次灾难报道的观察而得出。难民的需求，而不是提供捐助者的援助，被视为鼓励更广泛的公众捐款。并提供了与幸存者直接联系的渠道，以提高援助的效力并促进再次捐赠。研究的局限性/意义-要求在其他灾害情况下进行进一步的经验研究，以评估参与性危机沟通中是否使用了相似或不同的策略。原创性/价值-这项研究提出了灾难中参与性危机沟通的罕见案例。媒体受众的观点有助于将调查结果置于更广泛的媒体环境中，以及在应对灾害时经常看到的集体行动的背景下。

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