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首页> 外文期刊>The International Journal of Educational Management >An examination of factors contributing to student satisfaction in Armenian higher education
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An examination of factors contributing to student satisfaction in Armenian higher education

机译：亚美尼亚高等教育中影响学生满意度的因素调查

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摘要

Purpose - The purpose of this paper is to investigate factors that affect student satisfaction in college environment in Armenian Higher Educational Institutions (AHEIs). Design/methodology/approach - This study used an ex-post facto, non-experimental approach to investigate factors that affected student satisfaction in college environment in AHEIs. Data were collected through a self-reported questionnaire from students in nine public and three private institutions located in different rural and urban areas of Armenia. The sample consisted of 372 respondents from 12 institutions that geographically covered the whole country in order to have a comparatively complete picture. Factors investigated in relation to student satisfaction included: demographics, faculty services, academic experience, students support facilities, campus life, and social integration. Findings - The Statistical Package for the Social Sciences software was used to analyze the data. Results of ANOVA indicated significant main effects for a number of demographic variables and student satisfaction. Multiple regression analysis indicated relationship between a number of selected satisfaction measurement dimensions and overall student satisfaction. This study was the first attempt to investigate factors that influence student satisfaction in college environment in Armenia. Research limitations/implications - Based on the findings of the study, recommendations were made to AHEIs for their consideration when addressing the needs of their students and any needed support services. Originality/value - This study was the first attempt to investigate factors that influence student satisfaction in college environment in Armenia.
机译：目的-本文的目的是调查影响亚美尼亚高等教育机构（AHEI）大学环境中学生满意度的因素。设计/方法/方法-这项研究采用事后，非实验的方法来调查影响AHEI的大学环境中学生满意度的因素。通过自我报告的调查表收集了来自亚美尼亚不同城乡地区的九个公共机构和三个私人机构的学生的数据。该样本由来自12个机构的372名受访者组成，这些受访者在地理上覆盖了整个国家，以便获得相对完整的照片。与学生满意度相关的调查因素包括：人口统计学，教师服务，学术经验，学生支持设施，校园生活和社会融合。调查结果-社会科学软件的统计软件包用于分析数据。方差分析的结果表明，这对许多人口统计学变量和学生满意度都有重大的主要影响。多元回归分析表明许多选定的满意度测量维度与学生总体满意度之间的关系。这项研究是调查亚美尼亚大学环境中影响学生满意度的因素的首次尝​​试。研究的局限性/意义-根据研究的结果，向AHEI提出了一些建议，供其考虑学生的需求和任何所需的支持服务时考虑。原创性/价值-这项研究是首次尝试调查影响亚美尼亚大学环境中学生满意度的因素。

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