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首页> 外文期刊>International Journal of Educational Technology in Higher Education >Dimensions of Perceived Service Quality in Higher Education Virtual Learning Environments
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Dimensions of Perceived Service Quality in Higher Education Virtual Learning Environments

机译：高等教育虚拟学习环境中感知服务质量的维度

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摘要

Virtual learning environments (VLEs) make intensive use of information and communication technologies (ICTs) to underpin the delivery of basic higher education institution functions (teaching, administrative procedures, materials distribution, etc.), and are a characteristic feature of today’s educational context. The spread of e-learning and of competence in this field has given rise to growing concerns about the quality of this service. It is therefore vital to develop systems, models and scales that allow institutions to obtain valid, reliable and consistent measurements of the quality of educational services provided by means of VLEs. That is the basic aim of the work described in this article. Taking the literature on perceived service quality (PSQ) as its point of reference, and also a holistic approach to educational services, it presents a scale model that allows PSQ in such environments to be measured. The scale is formed by 24 items grouped into four dimensions: core business (teaching), facilitative or administrative services, support services and user interface.
机译：虚拟学习环境（VLE）大量使用信息和通信技术（ICT）来支撑高等教育机构的基本职能（教学，行政程序，资料分发等），并且是当今教育环境的特征。电子学习和能力在该领域的普及已引起人们对该服务质量的日益关注。因此，至关重要的是要开发系统，模型和规模，使各机构能够获得对VLE提供的教育服务质量的有效，可靠和一致的衡量。这是本文所述工作的基本目的。以关于感知服务质量（PSQ）的文献为参考点，以及教育服务的整体方法，它提出了一个规模模型，可以在这种环境下对PSQ进行测量。该规模由24个项目构成，这些项目分为四个维度：核心业务（教学），便利或管理服务，支持服务和用户界面。

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