...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>International journal of health care quality assurance >Measuring patient-perceived hospital service quality: a conceptual framework
【24h】

Measuring patient-perceived hospital service quality: a conceptual framework

机译：衡量患者感知的医院服务质量：概念框架

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - Although measuring healthcare service quality is not a new phenomenon, the instruments used to measure are timeworn. With the shift in focus to patient centric processes in hospitals and recognizing healthcare to be different compared to other services, service quality measurement needs to be tuned specifically to healthcare. The purpose of this paper is to design a conceptual framework for measuring patient perceived hospital service quality (HSQ), based on existing service quality literature Design/methodology/approach - Using HSQ theories, expanding existing healthcare service models and literature, a conceptual framework is proposed to measure HSQ. The paper outlines patient perceived service quality dimensions. Findings - An instrument for measuring HSQ dimensions is developed and compared with other service quality measuring instruments. The latest dimensions are in line with previous studies, but a relationship dimension is added. Practical implications - The framework empowers managers to assess healthcare quality in corporate, public and teaching hospitals. Originality/value - The paper helps academics and practitioners to assess HSQ from a patient perspective.
机译：目的-尽管衡量医疗保健服务质量不是一个新现象，但用于衡量的工具已过时。随着医院重点转向以患者为中心的过程，并且认识到医疗保健与其他服务相比有所不同，因此需要针对医疗保健专门调整服务质量度量。本文的目的是在现有服务质量文献的基础上，设计一种测量患者感知医院服务质量（HSQ）的概念框架。设计/方法/方法-使用HSQ理论，扩展现有的医疗服务模型和文献，一个概念框架是建议测量HSQ。本文概述了患者感知的服务质量维度。调查结果-开发了一种用于测量HSQ尺寸的工具，并将其与其他服务质量测量工具进行了比较。最新的维度与以前的研究一致，但是增加了关系维度。实际意义-该框架使管理人员能够评估公司，公立和教学医院的医疗质量。原创性/价值-该论文可帮助学术界和从业人员从患者的角度评估HSQ。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号