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首页> 外文期刊>International journal of health care quality assurance >Managing healthcare information: analyzing trust
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Managing healthcare information: analyzing trust

机译：管理医疗保健信息：分析信任

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摘要

Purpose - The purpose of this paper is to analyze two case studies with a trust matrix tool, to identify trust issues related to electronic health records. Design/methodology/approach - A qualitative research approach is applied using two case studies. The data analysis of these studies generated a problem list, which was mapped to a trust matrix. Findings - Results demonstrate flaws in current practices and point to achieving balance between organizational, person and technology trust perspectives. The analysis revealed three challenge areas, to: achieve higher trust in patient-focussed healthcare; improve communication between patients and healthcare professionals; and establish clear terminology. By taking trust into account, a more holistic perspective on healthcare can be achieved, where trust can be obtained and optimized. Research limitations/implications - A trust matrix is tested and shown to identify trust problems on different levels and relating to trusting beliefs. Future research should elaborate and more fully address issues within three identified challenge areas. Practical implications - The trust matrix's usefulness as a tool for organizations to analyze trust problems and issues is demonstrated. Originality/value - Healthcare trust issues are captured to a greater extent and from previously unchartered perspectives.
机译：目的-本文的目的是使用信任矩阵工具分析两个案例研究，以识别与电子健康记录相关的信任问题。设计/方法/方法-使用两个案例研究来应用定性研究方法。这些研究的数据分析产生了一个问题列表，该列表被映射到信任矩阵。结果-结果表明了当前实践中的缺陷，并指出了在组织，人员和技术信任角度之间取得平衡。分析揭示了三个挑战领域，这些挑战是：在以患者为中心的医疗保健中获得更高的信任；改善患者与医护人员之间的沟通；并建立明确的术语。通过考虑信任，可以实现对医疗保健的更全面的了解，从而可以获取和优化信任。研究局限性/含义-测试并显示信任矩阵，以识别不同级别并与信任信念有关的信任问题。未来的研究应详细阐述并更全面地解决三个已确定的挑战领域内的问题。实际意义-证明了信任矩阵作为组织分析信任问题的工具的有用性。原创性/价值-从以前未知的角度更大程度地把握了医疗保健信任问题。

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