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首页> 外文期刊>International journal of health care quality assurance >Outpatient clinic waiting time, provider communication styles and satisfaction with healthcare in India
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Outpatient clinic waiting time, provider communication styles and satisfaction with healthcare in India

机译：印度门诊诊所的等待时间，提供者的沟通方式以及对医疗保健的满意度

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Purpose - The purpose of this paper is to evaluate the impact of extended waiting time on patients' perceptions of provider communication skills and in-clinic satisfaction, in three major cities in India. Design/methodology/approach - In total, 625 patients were interviewed. The multivariate general linear model was used to determine the causality and relationship between the independent and the dependent variable. A moderation analysis was also conducted to assess waiting time role as a potential moderator in doctor-patient communication. Findings - Results show that patients with higher waiting time were less satisfied with health care quality. Male patients and patients of male providers were more affected by extended waiting time than female patients and patients of female providers. The advanced regression analysis, however, suggests weak support for waiting time and its effect on overall satisfaction with clinic quality. Waiting time did not moderate the relationship between satisfaction with dominant communication style, and overall satisfaction at the outpatient clinic. Research limitations/implications - A cross-sectional study does not easily lend itself to explaining causality with certainty. Thus, sophisticated techniques, such as structural equation modelling may also be utilized to assess the influence of extended waiting time on satisfaction with healthcare at outpatient clinics. Practical implications - Findings are relevant for providers as the onus is on them to ensure patient satisfaction. They should initiate a workable waiting time assessment model at the operational level. Originality/value - There has been a relatively lesser focus on patient waiting time in patient-provider satisfaction studies. In India, this aspect is still vastly unexplored especially in the context of outpatient clinics. Gender wise pattern of patient satisfaction and waiting time is also missing in most studies.
机译：目的-本文的目的是评估印度三个主要城市中延长等待时间对患者对提供者沟通技巧和诊所内满意度的看法的影响。设计/方法/方法-总共采访了625位患者。多元通用线性模型用于确定因变量和因变量之间的因果关系。还进行了适度分析，以评估等待时间在医患沟通中的潜在主持人作用。调查结果-结果显示，等待时间较长的患者对医疗保健质量的满意度较低。男性患者和男性提供者的患者比女性患者和女性提供者的患者受到更长等待时间的影响更大。但是，高级回归分析表明，对等待时间的支持较弱，并且对临床质量的总体满意度没有影响。等候时间并未缓解对主要沟通方式的满意度与门诊诊所总体满意度之间的关系。研究的局限性/含意-一项横断面研究并不容易确定因果关系。因此，诸如结构方程模型之类的复杂技术也可用于评估延长的等待时间对门诊患者对医疗保健满意度的影响。实际意义-研究结果与提供者息息相关，因为这是确保患者满意的责任。他们应该在运营级别启动可行的等待时间评估模型。原创性/价值-在患者-提供者满意度研究中，对患者等待时间的关注相对较少。在印度，尤其是在门诊诊所的情况下，这方面仍未开发。在大多数研究中，患者满意度和等待时间的性别明智模式也缺失。

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