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首页> 外文期刊>International Journal of Health Care Quality >Stakeholders' roles and responsibilities regarding quality of care
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Stakeholders' roles and responsibilities regarding quality of care

机译：利益相关者在医疗质量方面的角色和责任

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Purpose - The purpose of this paper is to describe how different stakeholders (society, managers, employees and clients) can together ensure the quality of care. Design/methodology/approach - Qualitative data were collected from four focus group interviews conducted in three countries. All interviewees were pursuing a master's degree in social and/or health care management and had begun working in their field after completing their bachelor's degree. The data were analysed using inductive content analysis. Findings - The society and managers are responsible for the care system as a whole and must apply system-oriented, rather than sector-oriented, thinking. Employees are responsible for ensuring the continuity of client services in their work, and managers and employees share the responsibility of achieving the organisational goals and quality standards. The clients are responsible for acting as responsible service users and providing the required information to obtain care. Communication was strongly emphasised in the data, and it necessitates cross-professional and organisational boundaries, professional and political boundaries, as well as boundaries between the professional and the client. Research limitations/implications - Since the interviewees were all pursuing a master's degree in social and/or health care management, when reflecting on their work experience, they may have also been reflecting what they had learned in university. Practical implications - This study emphasises the importance of collaboration and communication between stakeholders in ensuring the quality of care. Unpredictable economies, the ageing population and the ongoing integration and reorganisation of health and social care services in Europe highlight systematic and strategic approach in quality of care. Originality/value - This paper claims that communication between different care stakeholders gives a more systematic and coherent framework for the quality of care. Quality of care is a strategic choice and part of the strategic decision making at the societal, political, organisational and managerial levels.
机译：目的-本文的目的是描述不同的利益相关者（社会，经理，员工和客户）如何共同确保护理质量。设计/方法/方法-定性数据来自在三个国家进行的四个焦点小组访谈。所有受访者都在攻读社会和/或卫生保健管理硕士学位，并在完成学士学位后开始在各自领域工作。使用归纳含量分析法分析数据。调查结果-社会和管理者对整个护理系统负责，必须采用面向系统而非部门的思维。员工负责确保客户服务在工作中的连续性，经理和员工共同承担实现组织目标和质量标准的责任。客户负责充当负责任的服务用户，并提供所需的信息以获得护理。数据中非常强调沟通，这需要跨专业和组织的界限，专业和政治的界限以及专业人员和客户之间的界限。研究的局限性/含意-由于受访者都追求社会和/或医疗保健管理的硕士学位，因此在反思他们的工作经验时，他们可能也一直在反思自己在大学中学到的知识。实际意义-这项研究强调了利益相关者之间的合作与沟通对于确保护理质量的重要性。欧洲不可预测的经济，人口老龄化以及欧洲医疗保健和社会护理服务的持续整合和重组，凸显了护理质量方面的系统性和战略性方法。原创性/价值-本文声称，不同护理利益相关者之间的沟通为护理质量提供了一个更加系统和连贯的框架。护理质量是战略选择，是社会，政治，组织和管理级别战略决策的一部分。

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