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From knowledge sharing to collaborative decision making

机译：从知识共享到协作决策

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摘要

This paper introduces an approach developed at AXA, a main French insurance company, in order to retain the knowledge acquired by outsourcing teams. This approach is based on the assumption that sharing and disseminating knowledge are two key factors for actually getting knowledge retention. It has been used, tested and improved within AXA France's industrial environment. By presenting the problem raised by knowledge retention within organisations and the different ways envisaged to improve it, we propose a discussion about their efficiency, and describe our approach in order to retain knowledge in a specific case. This approach, based on our approach of knowledge management, has implied collaborative decision making, which will be highlighted in this paper. Bridging knowledge management and collaborative decision making has been a means to reinforce the ability of the stakeholders to actually retain knowledge and to easily elaborate a consensus, the starting point of an efficient collaborative decision making.
机译：本文介绍了一种由法国主要保险公司AXA开发的方法，以保留外包团队获得的知识。该方法基于这样的假设：共享和传播知识是实际获得知识保留的两个关键因素。它已在AXA France的工业环境中使用，测试和改进。通过介绍由组织内部的知识保留提出的问题以及改善它的设想不同方法，我们提出了有关其效率的讨论，并描述了在特定情况下保留知识的方法。基于我们的知识管理方法，这种方法暗示了协作决策，这将在本文中重点介绍。桥接知识管理和协作决策一直是一种增强利益相关者实际保留知识并轻松达成共识的能力的手段，这是有效协作决策的起点。

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