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首页> 外文期刊>International Journal of Information Management >Decoding digital transformational outsourcing: The role of service providers' capabilities
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Decoding digital transformational outsourcing: The role of service providers' capabilities

机译：解码数字变革外包：服务提供商功能的作用

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摘要

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm & rsquo;s broad/narrow scope.
机译：业务流程外包行业已被扰乱，首先是客户对服务提供商的价值创建活动的重大转变，第二个通过普遍的数字渗透率，导致数字转型外包（DTO）的出现。服务提供商现在发挥更大的作用，使其能力很重要。在新的上下文中，服务提供商需要一个独特的不同的动态功能，以代表他们的客户处理端到端的业务功能，同时提供数字价值命题。我们研究最大的全球业务流程外包提供商的26个概念性和识别在新的上下文中的服务提供者突出的六种动态功能，即咨询，编排，见解，网络管理，知识访问和标准化。与行业专家进行的访谈提供了支持标识的动态能力的证据。使用辅助数据创建了一种新的公司能力数据集，并使用模糊定性的定性比较分析（FSQCA），我们识别高低性能的配置，并发现它们因公司的广泛/窄范围而异。

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