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首页> 外文期刊>International journal of information system modeling and design >Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability
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Service Innovation Analytics: Leveraging Existing Unstructured Data to Assess Service Innovation Capability

机译：服务创新分析：利用现有的非结构化数据评估服务创新能力

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摘要

The importance of innovation for firms for gaining competitive advantage has been widely acknowledged. Innovation in services exhibits some particular challenges. In order to support formal service innovation management, several frameworks of capabilities for service innovation have been published in recent years. However, these frameworks often do not support the use of existing information to apply them to a firm's context and to guide managerial decisions. In this paper the authors aim to show that a firm's service innovation capability can be operationally diagnosed with the help of such a framework in a more concrete way, using existing unstructured data. Building on established methods in text mining, the authors are working towards an approach to realise this. The paper outlines the approach and presents the encouraging results from our exploratory study, as well as avenues for further development of the approach and its implementation in a management information system.
机译：创新对于企业获取竞争优势的重要性已得到广泛认可。服务创新面临一些特殊挑战。为了支持正式的服务创新管理，近年来已经发布了几种服务创新能力框架。但是，这些框架通常不支持使用现有信息将其应用于企业环境并指导管理决策。在本文中，作者的目的是表明可以使用现有的非结构化数据，借助这种框架，以更具体的方式对公司的服务创新能力进行运营诊断。基于文本挖掘中已建立的方法，作者正在努力实现这一目标。本文概述了该方法，并提出了我们的探索性研究的令人鼓舞的结果，以及进一步开发该方法及其在管理信息系统中实施的途径。

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