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Communicating with Citizens on the Ground: A Practical Study

机译:与当地居民沟通:一项实践研究

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摘要

Availability and access to information is critical for a highly effective response to an ongoing event however, information reported by citizens is based on their context, bias and subjective interpretation, and the channel of communication may be too narrow to provide clear, accurate reporting. This can often lead to inadequate response to an emergency, which can in turn result in loss of property or even lives. Excessive response to an emergency can also result in a waste of highly resources. The authors' solution to address this problem is to make the citizen act as a camera for the control room by exploiting the user's mobile camera. The system is designed to provide a live view of the citizen's immediate surroundings, while control room personnel can provide instructions. In this paper, the authors introduce their approach and share initial insights from a focus group validation session and then four evaluations with users within a separate but closely related domain. They discuss their observations, evaluation results and provide a set of recommendations for the Emergency Response domain.
机译:信息的可用性和获取对于对正在发生的事件做出有效的响应至关重要,但是,公民报告的信息是基于他们的背景,偏见和主观的解释,并且交流的渠道可能太狭窄而无法提供清晰,准确的报告。这通常会导致对紧急情况的响应不足,进而导致财产损失甚至生命损失。对紧急情况的过度响应也会导致浪费大量资源。作者针对此问题的解决方案是通过利用用户的移动摄像头,使公民充当控制室的摄像头。该系统旨在提供市民周围环境的实时视图,而控制室人员可以提供说明。在本文中,作者介绍了他们的方法,并从焦点小组验证会议中分享了初步见解,然后在一个独立但密切相关的领域中与用户进行了四次评估。他们讨论了他们的观察结果,评估结果,并为紧急响应领域提供了一系列建议。

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