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Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework

机译:使用综合风险框架开发服务运营策略,以优化长期服务协议的交付

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摘要

Long-term service agreements (LTSAs) far the maintenance oj capital-intensive products are gaining popularity. Without a thorough understanding of risk exposures and their impact on the service delivery, the providers can be exposed to the possibility of extensive losses and financial ruin, as well as endanger the products' end-consumers. This article develops a rigorous risk assessment and management framework for developing an optimal service operations strategy for the delivery of LTSAs. The framework includes several important sources of risks, such as, engineering reliability, maintenance, service infrastructure, contract definitions, and the financial structure of the service. The goal of LTSA management is to fulfill the service requirements imposed by the contract while minimizing costs and risk exposures during service delivery. The framework utilizes simulation-based optimization to obtain the optimal service strategy and insights for risk management, which can be used to develop a detailed service delivery plan. The single LTSA based framework will also benefit the management of a portfolio of LTSAs.
机译:长期服务协议(LTSA)远非资本密集型产品的维护而越来越受欢迎。如果没有对风险敞口及其对服务交付的影响的透彻了解,提供商可能会遭受广泛损失和财务损失的可能性,并危及产品的最终消费者。本文开发了严格的风险评估和管理框架,以开发用于交付LTSA的最佳服务运营策略。该框架包括几个重要的风险来源,例如工程可靠性,维护,服务基础结构,合同定义以及服务的财务结构。 LTSA管理的目标是满足合同规定的服务要求,同时将服务交付期间的成本和风险暴露降至最低。该框架利用基于仿真的优化来获取最佳服务策略和风险管理见解,可用于制定详细的服务交付计划。基于单个LTSA的框架也将有利于LTSA资产组合的管理。

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