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An approach to achieve IT agility by combining SOA with ITSM

机译：通过将SOA与ITSM相结合来实现IT敏捷性的方法

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摘要

Today, service-orientation is considered as a compelling technique for developing agile software systems that best align with business. It is also considered as an important approach for information technology (IT) service management, especially for service delivery and support. However, there is still some confusions and misunderstanding between people as sometimes they are referring to information technology service management (ITSM) services and sometimes to service-oriented architecture (SOA) services. So, the combination of both SOA and ITSM approaches arises. This paper deals with this combination and it provides some principles, policies and models that guide and explain the connections that may exist between the two worlds. Specifically, it provides a service model and governance, which cover the multitude necessary activities for specifying and managing how services are defined and supported within large enterprises.
机译：如今，面向服务已被视为开发与业务最匹配的敏捷软件系统的一种引人注目的技术。它也被认为是信息技术（IT）服务管理的重要方法，特别是对于服务交付和支持。但是，人与人之间仍然存在一些困惑和误解，因为有时他们指的是信息技术服务管理（ITSM）服务，有时是指面向服务的体系结构（SOA）服务。因此，出现了SOA和ITSM方法的结合。本文讨论了这种结合，并提供了一些原理，策略和模型，指导和解释了两个世界之间可能存在的联系。具体来说，它提供了一种服务模型和治理，涵盖了用于指定和管理大型企业中如何定义和支持服务的众多必要活动。

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