HOW TO BETTER IDENTIFY AND MEASURE R&D IN SERVICES: CONSTRAINTS IN BRAZILIAN HOSPITALS

CARIZA TEIXEIRA BOHRER; EDUARDO RAUPP DE VARGAS

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HOW TO BETTER IDENTIFY AND MEASURE R&D IN SERVICES: CONSTRAINTS IN BRAZILIAN HOSPITALS

机译：如何更好地识别和衡量服务中的研发：巴西医院的约束

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This paper proposes a reflection to induce a better understanding of R&D in services, based on case studies carried out in Brazilian University Hospitals (UHs). The results show that the generation and increase of the stock of knowledge in services go beyond those reported in the material component. We also found that a diversity of actors contributed in an informal way to these dynamics. Concerning R&D funding, we noticed that service R&D is not always planned through a formal project. Then we suggested expanded R&D indicators which seems to contribute to the improvement of statistics related to R&D in services.

机译：本文基于在巴西大学医院（UHs）中进行的案例研究，提出了一种思考，以促使人们更好地理解服务中的R＆D。结果表明，服务知识储备的产生和增加超出了物质组成部分中报告的范围。我们还发现，各种各样的参与者以非正式的方式为这些动态做出了贡献。关于研发资金，我们注意到服务研发并非总是通过正式项目来计划的。然后，我们建议扩大研发指标，这似乎有助于改善与服务业研发相关的统计数据。

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来源
《International Journal of Innovation and Technology Management》 |2013年第3期|1340013.1-1340013.20|共20页
作者
CARIZA TEIXEIRA BOHRER; EDUARDO RAUPP DE VARGAS;
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作者单位

Graduating Department of Business Administration University of Brasilia (UnB), Campus Darcy Ribeiro, ICC,Ala Norte, Subsolo, Modulo 25 Brasilia - DF, ZIP: 70910-900, Brazil;

Graduating Department of Business Administration University of Brasilia (UnB), Campus Darcy Ribeiro, ICC,Ala Norte, Subsolo, Modulo 25 Brasilia - DF, ZIP: 70910-900, Brazil;

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正文语种 eng
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关键词
Service RD; RD indicators in services; hospital service sector;

机译：服务研发;服务业的研发指标;医院服务部门;

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HOW TO BETTER IDENTIFY AND MEASURE R&D IN SERVICES: CONSTRAINTS IN BRAZILIAN HOSPITALS

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