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Service Systems Management and Engineering

机译:服务系统管理与工程

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摘要

Service Systems Management and Engineering (SSME) has been an emerging field driven by companies such as IBM, Wells Fargo and Oracle as well as government agencies including National Science Foundation. SSME argues that we need to recognize services with the same importance that we assign to products. For example before Apple launched IPod, there were several mp3 players available in the market. However what differentiated IPod was the
机译:服务系统管理与工程(SSME)已成为由IBM,Wells Fargo和Oracle等公司以及美国国家科学基金会等政府机构推动的新兴领域。 SSME认为,我们需要认识到与分配给产品同样重要的服务。例如,在Apple推出iPod之前,市场上有几种mp3播放器。但是,iPod的与众不同之处在于

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