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首页> 外文期刊>International journal of innovation in the digital economy >Using the Reflective Strategy and the Game Theory Perspective During the Patient Complaint Process
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Using the Reflective Strategy and the Game Theory Perspective During the Patient Complaint Process

机译：在患者投诉过程中运用反思策略和博弈论视角

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摘要

This study aims to investigate health care professionals' reflections on patient complaints in a specialized medical care organization. Studies on health care and medical education have shown that more research on triggering situations is needed to examine these reflections. In this study, the professionals' responses are evaluated using reflection theory and its strategies from a game theory perspective. The data from the cross-sectional study were analyzed using qualitative data analysis and quantitative statistical methods (N=245). Four types of patient complaints were analyzed: malpractice, communication, information, and procedures. They were evaluated as reflective targets and strategies that could be used to solve patient complaints. Information plays a central role in the choice of strategies. The results of this study may benefit the development and implementation of gamification strategies for the patient complaint process. Further research on patient complaints is needed to investigate the factors that impact the health care professionals' responses.
机译：这项研究旨在调查专业医疗机构中医疗保健专业人员对患者投诉的思考。有关卫生保健和医学教育的研究表明，需要更多关于触发情况的研究来检验这些思考。在这项研究中，从博弈论的角度使用反射理论及其策略对专业人员的反应进行评估。使用定性数据分析和定量统计方法（N = 245）分析横断面研究的数据。分析了四种类型的患者投诉：渎职，沟通，信息和程序。他们被评估为可用于解决患者投诉的反思性目标和策略。信息在战略选择中起着核心作用。这项研究的结果可能有益于针对患者投诉过程的游戏化策略的开发和实施。需要对患者投诉进行进一步研究，以调查影响卫生保健专业人员响应的因素。

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