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A linkage model for the integrated application of intellectual capital management and the EFQM business excellence model: the case of an ISO 9001 certified public R&D organisation

机译:集成应用智力资本管理和EFQM卓越业务模型的链接模型:以ISO 9001认证的公共研发机构为例

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摘要

The purpose of this paper is to identify and test a linkage model that integrates the Intellectual Capital (1C) management model into the European Foundation for Quality Management (EFQM) business excellence model. Based on an extensive literature survey and the case study in an ISO 9001:2000 certified public Research and Development (R&D) organisation, the results indicate that:rn1. the linkage model can be successfully operated in a public R&D organisation based on Quality Management (QM)rn2. the linkage model encourages a public R&D organisation to routinise the IC management activitiesrn3. the linkage model can be used for assessing the real value of knowledge-oriented organisations.
机译:本文的目的是确定并测试一种将智力资本(1C)管理模型集成到欧洲质量管理基金会(EFQM)商业卓越模型的链接模型。基于广泛的文献调查和经过ISO 9001:2000认证的公共研究与开发(R&D)组织的案例研究,结果表明:该链接模型可以在基于质量管理(QM)rn2的公共研发组织中成功运行。链接模型鼓励公共研发组织对集成电路管理活动进行例行性的研究3。链接模型可用于评估知识型组织的实际价值。

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