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首页> 外文期刊>International journal of learning and intellectual capital >Retention management as a means of protecting tacit knowledge in an organisation: a conceptual framework for professional services firms
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Retention management as a means of protecting tacit knowledge in an organisation: a conceptual framework for professional services firms

机译：保留管理是保护组织中隐性知识的一种手段：专业服务公司的概念框架

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摘要

Despite the recent economic downturn, retention management remains one of the most relevant and significant topics in international Human Resource Management (HRM). The most common explanation for such a significance is that excellent retention management has become a major source of competitive advantage in the modern and rapidly globalising business world; Another key reason that is mentioned by a majority of companies is that it just simply costs too much money to replace even one valuable employee. Hence, the main task of retention management is twofold. Besides applying the correct motivation techniques to retain its top talent and maintain a competitive advantage, the organisation also has to reduce the replacement cost and especially its 'soft' component (the cost of losing employees' experience, professional expertise, key customer relationships, etc.) if or when an employee does decide to leave. Most of the academic literature on retention deals with general and unspecific preventive strategies pertaining mainly to industrial companies. This paper concentrates particularly on the retention techniques designed to protect the important tacit knowledge in Professional Services Firms (PSFs), which would help them reduce their overall replacement costs and increase their competitiveness in the marketplace.
机译：尽管最近经济不景气，保留管理仍然是国际人力资源管理（HRM）中最相关和最重要的主题之一。最重要的解释是，出色的保留管理已成为现代，快速全球化的商业世界中竞争优势的主要来源。大多数公司提到的另一个关键原因是，即使更换一位有价值的员工，也只是花费太多钱。因此，保留管理的主要任务是双重的。除了运用正确的激励技术来保留其顶尖人才并保持竞争优势外，组织还必须降低更换成本，尤其是降低其“软”要素（失去员工经验，专业知识，关键客户关系等的成本） 。）员工是否决定离开。关于保留的大多数学术文献都涉及主要与工业公司有关的一般性和非特定性的预防策略。本文特别关注旨在保护专业服务公司（PSF）中的重要隐性知识的保留技术，这将有助于他们降低整体更换成本并提高其在市场上的竞争力。

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