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Editorial

机译：社论

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摘要

Excellence pervades every aspect of business and industrial activity and it is often envisaged as an essential ingredient of organisational success. Firms - be it a for-profit or non-profit organisation or be it a multinational corporation or a small enterprise - have been imbibing concepts, adopting tools and implementing best practices germane to different facets of excellence. Successful companies factor stakeholder perspectives into their strategic decision-making processes besides undertaking continuous improvement initiatives. Business excellence has been construed as a holistic framework for integrating stakeholder perspectives with the organisational vision and strategic objectives so as to establish performance benchmarks related to financials, markets, customers and processes. Operational excellence has been viewed as an engine for organisational growth and a key driver of productivity with the objective of enhancing/sustaining competitive advantage.
机译：卓越遍及商业和工业活动的方方面面，通常被认为是组织成功的重要组成部分。公司（无论是营利性组织还是非营利性组织，或者是跨国公司还是小型企业）都在吸收概念，采用工具并实施与不同卓越方面息息相关的最佳实践。成功的公司除了采取持续改进措施外，还将利益相关者的观点纳入其战略决策过程。卓越的业务已被解释为一个整体框架，用于将利益相关者的观点与组织愿景和战略目标相结合，从而建立与财务，市场，客户和流程相关的绩效基准。卓越运营已被视为组织发展的引擎和生产力的主要驱动力，目的是增强/保持竞争优势。

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    C. Rajendran; L. Prakash Sai; K. Ganesh;

  • 作者单位

    Department of Management Studies, Indian Institute of Technology Madras, Chennai-600036, TamilNadu, India;

    Department of Management Studies, Indian Institute of Technology Madras, Chennai-600036, TamilNadu, India;

    IBM India Private Limited,Global Business Services - Global Delivery,B255,4th Floor, The IL&FS Financial Center,Plot No: C22, G Block, Bandra Kurla Complex,Bandra (East), Mumbai - 400051, Maharashtra, India;

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