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首页> 外文期刊>The international journal of logistics management >An in-depth case study of a modular service delivery system in a logistics context
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An in-depth case study of a modular service delivery system in a logistics context

机译：物流背景中模块化服务交付系统的深度案例研究

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Purpose - The objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings. Design/methodology/approach - An in-depth single-case study relying on interview data and extensive documentary evidence is carried out in the business-to-business (B2B) logistics sector. Three main analytical techniques are used to make sense of the qualitative data: thematic analysis, process mapping and the application of modular operators. Findings - A modular service delivery system comprises three types of processes that collectively deliver modular offerings. The platform consists of core processes that enable the collection, transport and delivery of physical items for all offerings (modular and non-modular). Dedicated modular processes are mandatory and exclusive to individual modular offerings. Optional modular processes are shared across several modular offerings. Interfaces regulate physical (e.g. parcels or parts) and information (e.g. booking data) inputs provided by the customer in order to control the interdependencies within these different process types. Practical implications - The identification of three process types and their interdependencies provides detailed insights into how managers can design modular logistics services that benefit from economies of scale and meet increasingly variable customer requirements. The importance of well-designed interfaces among the customers, the service offering and the service delivery system is highlighted. Originality/value - This study extends previous modularity studies in service logistics. It is the first study to apply modular operators to determine the presence of modularity in the service delivery system and to establish the role of different process types in enabling modularity in the service delivery system.
机译：目的 - 目标这项工作的是经验研究服务交付系统的设计，支持提供模块化服务的物流产品的。设计/方法/做法 - 一个深入的单案例研究依靠访谈资料和大量的书面证据在企业对企业（B2B）后勤部门进行。三个主要的分析技术可用于制造定性数据的意义：专题分析，流程映射和模块化运营商的应用。调查结果 - 一种模块化的服务递送系统包括三种类型的，其共同提供模块化产品的过程。该平台由核心流程，使所有产品（模块化和非模块化）的收集，运输和物理项目交付。专用模块化进程是强制性的，排他个人的模块化产品。可选模块化进程在几个模块化产品共享。接口调节由顾客以这些不同的工艺类型中控制相互依赖提供的物理（例如包裹或份）和信息（例如预订数据）的输入。实际影响 - 三个加工类型及其相互依赖关系的鉴定提供了详细的见解管理者如何能够设计模块化的物流服务，从规模和满足日益变化的客户需求的经济利益。的客户中精心设计的接口的重要性，服务提供和服务提供系统高亮显示。独创性/价值 - 这项研究扩展了以前的研究模块化服务物流。它是应用模块操作符来确定模块化的服务交付系统中存在，并建立在服务交付系统，使不同的模块化流程类型的角色的第一个研究。

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