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首页> 外文期刊>International journal of mobile computing and multimedia communications >A Model for Mobile Learning Service Quality in University Environment
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A Model for Mobile Learning Service Quality in University Environment

机译：大学环境下的移动学习服务质量模型

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摘要

It is generally known that accessibility and mobility are the main barriers for effective implementation of electronic learning. However, the advent of mobile technology could be a potential solution to remove the barriers. Nevertheless, there is a lack of research that addresses the issue of mobile learning service quality in a university environment. This study aims to propose a service quality model for m-learning in a university environment. A questionnaire survey was conducted which measured ten dependent variables and three independent variables. The dependent variables were meant to measure service quality, information quality, and system quality. The dependent variables were meant to measure the causal relationship between overall learners 'perceived service quality, learner satisfaction, and learner behavioral intention to use the service in future. The findings revealed that the factors that lead to service quality of m-learning in a university environment were interface design, reliability, trust, content usefulness, content adequacy, ease of use, accessibility, and interactivity. The findings also indicates that there are causal relationships between learner satisfaction with overall service quality, and learner satisfaction with learner behavioral intention.
机译：众所周知，可访问性和移动性是有效实施电子学习的主要障碍。但是，移动技术的出现可能是消除障碍的潜在解决方案。然而，缺乏研究来解决大学环境中的移动学习服务质量问题。这项研究旨在为大学环境中的移动学习提出一种服务质量模型。进行了问卷调查，测量了十个因变量和三个自变量。因变量旨在衡量服务质量，信息质量和系统质量。因变量旨在衡量整体学习者的感知服务质量，学习者满意度以及学习者将来使用该服务的行为意图之间的因果关系。研究结果表明，导致大学环境中的移动学习服务质量的因素是界面设计，可靠性，信任度，内容有用性，内容充分性，易用性，可访问性和交互性。研究结果还表明，学习者对总体服务质量的满意度与学习者对学习者行为意图的满意度之间存在因果关系。

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