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首页> 外文期刊>International journal of police science and management >Digital policing technologies and democratic policing: Will the internet, social media and mobile phone enhance police accountability and police-citizen relations in Nigeria?
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Digital policing technologies and democratic policing: Will the internet, social media and mobile phone enhance police accountability and police-citizen relations in Nigeria?

机译：数字警务技术和民主警务：互联网，社交媒体和移动电话是否会增强尼日利亚的警察问责制和警察与公民的关系？

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摘要

The police are expected to perform functions critical to relations between the government and citizens in democratic societies. However, in Nigeria, the reality is that the police organisation suffers limitations that undermine effective and democratic policing. Although the Nigeria Police Force has a long and chequered history, its services are dogged by challenges including adversarial police–citizen relations and mutual suspicion and police misconduct. To address these problems and enhance policing, the Nigeria Police Force has deployed digital technologies through a Complaint Response Unit [later renamed the Public Complaint Rapid Response Unit (PCRRU)]. The PCRRU allows the public to connect with the police through dedicated phone numbers for calls and SMS, and a round-the-clock presence on Twitter, Facebook, WhatsApp, Blackberry Messenger and a mobile application. Although this initiative often draws attention and commendation, it also raises doubts about sustenance and utility value. Drawing on David Easton’s input–output nexus as a theoretical underpinning on the one hand, and data sourced through expert opinion interviews and web measurement on the other hand, this article investigates how these digital policing technologies, through the PCRRU, enhance efforts at mutually rewarding police–citizen relations and police accountability, as requisites of democratic policing, in Nigeria. The findings expand discussion on the dimensions of Nigeria’s police–citizen relations and the potentials of technology in promoting positive outcomes. The findings also suggest means through which police managers can optimise technology in ways that aid strategic efforts at improving public security.
机译：期望警察履行对民主社会中政府与公民之间关系至关重要的职能。但是，在尼日利亚，现实情况是警察组织受到限制，破坏了有效和民主的警务。尽管尼日利亚警察部队历史悠久，格格不入，但其服务却受到挑战，包括对抗性的警察与公民的关系，相互猜疑和警察的不当行为。为了解决这些问题并加强治安，尼日利亚警察部队已通过投诉响应部门（后来更名为公共投诉快速响应部门（PCRRU））部署了数字技术。 PCRRU允许公众通过专用的电话号码来拨打电话和SMS，并在Twitter，Facebook，WhatsApp，Blackberry Messenger和移动应用程序上全天候与警察联系。尽管这一倡议经常引起人们的关注和称赞，但也引起了人们对维持和实用价值的怀疑。本文一方面借鉴了David Easton的投入产出关系作为理论基础，另一方面利用了通过专家意见采访和网络测量获得的数据，研究了这些数字警务技术如何通过PCRRU来增强互惠互利的努力在尼日利亚，警察与公民的关系和警察问责制是民主警务的必要条件。研究结果扩大了关于尼日利亚警察与公民关系的范围以及技术在促进积极成果方面的潜力的讨论。调查结果还提出了警察管理人员可以通过哪些手段来优化技术的方式，以帮助改善公共安全的战略努力。

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