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首页> 外文期刊>International journal of police science and management >How useful is a problem-solving approach to police station conflict management: keeping the peace among police officers
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How useful is a problem-solving approach to police station conflict management: keeping the peace among police officers

机译：解决问题的方法对警察局冲突管理有多大用处：保持警官之间的和平

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摘要

Conflict management is the overall approach an organisation uses to respond to disputes and difficult issues in the workplace. Some of the theoretical ideas that underlie contemporary conflict management, however, are different from the prevailing cultural norms present in many policing organisations. For a police supervisor to develop the most effective approach to in-house conflict mediation then, some considered awareness might be necessary. The purpose of this article is first to distinguish the character of the traditional problem-solving approach to in-house police conflict management. It is suggested that the frame one applies to conflict may affect what one sees and does. Afterwards, the article draws on a case study of a workplace conflict that took place recently in the Irish National Police Service, relating to the introduction of a new-style criminal investigation. The purpose of this case study is to demonstrate that from a social inter-actionary perspective, the problem-solving conflict approach was not capable of unmasking the relational, meaning-making and value intricacies in the circumstances described. Drawing on this appraisal, an assessment is offered for police supervisors wishing to engage in their own mediation efforts, which encompasses a critical assessment of the deficiency of the problem-solving approach to personnel disagreements. Ultimately, a conclusion is reached that successful conflict intervention demands a careful look at the interpretive relationships between opposition parties; a police supervisor needs to help conflicting opponents to query much of what they suppose they know about the other, in order to learn what really motivates them and why.
机译：冲突管理是组织用于应对工作场所中的争议和难题的整体方法。然而，当代冲突管理基础的一些理论思想与许多警务组织中普遍存在的文化规范不同。为了使警察监督员能够开发出最有效的内部冲突调解方法，可能需要一些考虑到的意识。本文的目的是首先区分内部警察冲突管理的传统问题解决方法的特征。建议适用于冲突的框架可能会影响人们的看法和行为。之后，本文以爱尔兰国家警察局最近发生的与工作场所冲突有关的案例研究为例，该案例与引入新型刑事调查有关。本案例研究的目的是证明，从社会互动的角度来看，解决问题的冲突方法无法在所描述的情况下揭示出关系，意义创造和价值的复杂性。以此评估为基础，对希望从事自己的调解工作的警察主管进行评估，其中包括对解决人员分歧的问题解决方法的不足进行严格评估。最终得出的结论是，成功的冲突干预需要仔细研究反对党之间的解释关系；警务人员需要帮助冲突的对手查询他们对对方的了解，以了解他们真正的动机和原因。

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