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首页> 外文期刊>International journal of police science and management >Service culture for the implementation of community policing: a case study of the Malaysian police
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Service culture for the implementation of community policing: a case study of the Malaysian police

机译：实施社区警务的服务文化：以马来西亚警察为例

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摘要

Although a police service function is a key component of community policing, very few studies on service culture have been conducted, especially in the Royal Malaysian Police which has adopted and practised the concept of community policing since 1919. This study surveyed 297 Kuala Lumpur Metropolitan police officers regarding their attitudes toward the concept of service culture in their police force and the impact service culture has on community policing. Overall, the study's results show that Malaysian police support community policing and believe service culture is part of their police organisation. However, only two of the seven cultural values (internal communication and service orientation) were positively and significantly correlated with commitment to practising community policing. The study recommends proper training on community policing (particularly for police administrators and new recruits) and creation of relevant service culture conducive to the implementation of community policing.
机译：尽管警察服务职能是社区警务的关键组成部分，但很少进行关于服务文化的研究，特别是在1919年以来采纳并实践了社区警务概念的马来西亚皇家警察中。该研究调查了297名吉隆坡大都会警察警官关于他们对警察部队中服务文化概念的态度以及服务文化对社区警务的影响。总体而言，该研究结果表明，马来西亚警察支持社区治安，并认为服务文化是其警察组织的一部分。但是，七个文化价值观中的两个（内部沟通和服务取向）与实践社区警务的承诺呈显着正相关。该研究建议对社区警务进行适当的培训（尤其是对警察管理人员和新兵而言），并创建有利于实施社区警务的相关服务文化。

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