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Changing role of maintenance in business organisations: measurement versus strategic orientation

机译:维护在企业组织中的作用不断变化:衡量与战略方向

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The purpose of this study is to examine the nature of performance measures utilised by the maintenance function in today's business organisations. In the process, the increasing variety and significance of these measures are addressed from operational and strategic perspectives. A survey-based research method was utilised to gather the research data. Several statistical procedures were utilised to analyse the data. The findings of this study point to the multifaceted nature of the maintenance measures and measurement. Multiple categories of maintenance measures were identified. These categories varied from the machine-specific, to measures impacting organisational performance. The relative lack of emphasis placed on the environment and strategic facets of maintenance is noted. The findings of this study have direct implications to organisations, which are attempting to measure the effectiveness of their maintenance efforts. The need to align the maintenance performance efforts with the organisational strategic direction is emphasised. In this context, the integration of the maintenance performance information systems with the overall organisational performance management information system might facilitate the needed alignment. This study utilises 120 maintenance measures. As such, it represents a comprehensive view of the maintenance effort.
机译:这项研究的目的是检查当今商业组织中维护职能所使用的绩效指标的性质。在此过程中,从操作和战略角度解决了这些措施日益多样化和重要性的问题。利用基于调查的研究方法来收集研究数据。利用几种统计程序来分析数据。这项研究的结果指出了维护措施和测量的多面性。确定了多种维护措施。这些类别从机器特定到影响组织绩效的度量不等。注意到相对缺乏对环境和维护战略方面的重视。这项研究的发现对组织正产生直接影响,这些组织正试图衡量其维护工作的有效性。强调需要使维护绩效工作与组织战略方向保持一致。在这种情况下,维护绩效信息系统与整个组织绩效管理信息系统的集成可能会促进所需的调整。本研究采用了120种维护措施。因此,它代表了维护工作的全面视图。

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