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Towards product-service systems modelling: a quest for dynamic behaviour and model parameters

机译：迈向产品服务系统建模：对动态行为和模型参数的追求

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摘要

The product-service system (PSS) is an emerging manufacturing paradigm embracing the increased value of offering through the integration of products and services as a basis of competitive strategy. The PSS has various characteristics beyond the traditional product-selling businesses as a result of intense customer interactions and increased service levels. These interactions can further trigger the dynamic behaviour of the system and consequently can cause uncertainties across the whole network of manufacturers and customers. The work described in this paper is part of a research project whose overall goal is to provide the manufacturing system designers with better decision making capabilities to effectively shift their manufacturing businesses from product selling to PSS offering. In particular, this paper aims to capture typical characteristics exhibited by manufacturers who have adopted PSS, to better understand their dynamic behaviour, to have appreciation of the existing techniques and tools for modelling PSS, and ultimately to search for PSS model parameters. The main contribution of this paper is the collation of key model parameters that should be considered for an effective PSS modelling. The paper also identifies strengths and weaknesses within the existing PSS modelling work, and highlights the opportunities for future research agenda.
机译：产品服务系统（PSS）是一种新兴的制造范例，它通过将产品和服务集成作为竞争战略的基础，从而提供更高的产品价值。由于激烈的客户互动和不断提高的服务水平，PSS具有超越传统产品销售业务的各种特征。这些相互作用会进一步触发系统的动态行为，因此会在制造商和客户的整个网络中引起不确定性。本文描述的工作是一个研究项目的一部分，其总体目标是为制造系统设计人员提供更好的决策能力，以有效地将其制造业务从产品销售转变为PSS产品。尤其是，本文旨在捕获采用PSS的制造商所展现的典型特征，以更好地了解其动态行为，了解用于PSS建模的现有技术和工具，并最终寻找PSS模型参数。本文的主要贡献是对有效的PSS建模应考虑的关键模型参数进行整理。本文还指出了现有PSS建模工作中的优势和劣势，并强调了未来研究议程的机会。

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