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Ensuring supply chain quality performance through applying the SCOR model

机译：通过应用SCOR模型确保供应链质量绩效

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摘要

The objective of adopting quality standards such as ISO 9000 series is to help companies develop and maintain supply chain processes that meet certain performance metrics, such as those provided by the Supply Chain Operations Reference model (SCOR). Based on the survey data from 232 companies that have obtained ISO 9000 certification, this study extends the five decision areas (Plan, Source, Make, Deliver, and Return) of the SCOR model by integrating quality assurance measures in the supply chain process. The results show that individually, each decision area has a positive impact on both customer-facing supply chain quality performance and internal-facing firm level business performance. Collectively, 'Plan' and 'Source' decisions are more important to customer-facing supply chain performance (reliability, response, and flexibility), and 'Make' decisions positively affect internal-facing performance metrics (cost and asset).
机译：采纳质量标准（例如ISO 9000系列）的目的是帮助公司开发和维护满足某些性能指标（例如，供应链运营参考模型（SCOR）提供的那些指标）的供应链流程。基于来自获得ISO 9000认证的232家公司的调查数据，本研究通过在供应链过程中整合质量保证措施，扩展了SCOR模型的五个决策领域（计划，来源，制造，交付和退货）。结果表明，每个决策领域对面向客户的供应链质量绩效和面向内部的公司级业务绩效都具有积极影响。总体而言，“计划”和“源”决策对于面向客户的供应链绩效（可靠性，响应性和灵活性）更为重要，而“制定”决策对面向内部的绩效指标（成本和资产）产生积极影响。

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  • 来源
    《International Journal of Production Research》 |2011年第1期|p.33-57|共25页
  • 作者

    Ling Li; Qin Su; Xu Chen;

  • 作者单位

    College of Business and Public Administration, Old Dominion University, Norfolk,Virginia 23529, USA;

    School of Management, Xian Jiaotong University, Xian 710049, China,State Key Laboratory for Manufacturing Systems Engineering, Xi'an 710049, China;

    School of Management & Economics, University of Electronic Science & Technology of China, Chengdu 610054, China;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    SCOR model; performance; quality assurance; supply chain; ISO 9000 certification;

    机译：SCOR模型;性能;质量保证;供应链;ISO 9000认证;

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