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首页> 外文期刊>International Journal of Production Research >Quality management practices and operational performance: empirical evidence for Spanish industry
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Quality management practices and operational performance: empirical evidence for Spanish industry

机译：质量管理实践和运营绩效：西班牙工业的经验证据

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摘要

Progressive implantation of the ideas and techniques related to the concept of quality management is perhaps the most patent expression of the change and innovation which has taken place in organizations in recent years. Companies aim to increase their competitive advantage by improving operational performance. Or is this the case? The research is based on information obtained from a wide sample of industrial plants (n = 965), employing more than 50 workers and belonging to all sectors of the manufacturing industry in Spain. After a thorough review of the literature relevant to this issue, a series of hypotheses is tested using logit models. Multiple regression analysis is applied in order to ascertain which dimension of the quality management practices has the greatest effect. The results are consistent with those of most of the studies carried out to date and demonstrate a significant relationship between the level of implementation of quality management practices and improvement in operational performance in terms of cost, quality and flexibility. Quality management practices related to product design and development, together with human resource practices, are the most significant predictors of operational performance.
机译：与质量管理概念相关的思想和技术的逐步植入，也许是近年来组织中发生的变革和创新的最有专利的体现。公司旨在通过改善运营绩效来提高竞争优势。还是这种情况？该研究基于从广泛的工厂样本（n = 965）中获得的信息，该工厂雇用了50多名工人，属于西班牙制造业的所有部门。在彻底审查与该问题相关的文献之后，使用logit模型检验了一系列假设。应用多元回归分析来确定质量管理实践的哪个方面效果最大。该结果与迄今为止进行的大多数研究的结果一致，并且表明在成本，质量和灵活性方面质量管理实践的实施水平与运营绩效的改善之间存在显着的关系。与产品设计和开发相关的质量管理实践以及人力资源实践是运营绩效的最重要预测指标。

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  • 来源
    《International Journal of Production Research》 |2003年第12期|p.2763-2786|共24页
  • 作者

    J. MERINO-DIAZ DE CERIO;

  • 作者单位

    Department of Business Administration, School of Industrial Engineering and Telecommunication, Public University of Navarra, E-31006 Pamplona, Spain;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 管理学;
  • 关键词

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